We accept major credit cards and secure online payment options available at checkout. For a complete overview of available payment methods, please visit the Payment Information section on our website.

Yes. If you are ordering as a legal entity, please enter your company name, registration number, and tax number in the additional checkout fields.

You may complete payment using a corporate card or select invoice payment and transfer the amount directly to our company bank account.

If you require assistance with invoice processing or documentation, please contact us via our Contact Page.

We ship across the European Union. Shipping rates and delivery times are calculated at checkout based on your location.

We ship across the European Union. Shipping rates and delivery times are calculated at checkout based on your location.

Orders are typically processed within 1–2 business days. Delivery within the EU usually takes 3–7 business days depending on the destination.

Yes. Once your order is shipped, you will receive a tracking link by email.

Free shipping may be available above a certain order value. Please check the cart page or shipping information at checkout.

Each diffuser set is presented in a gift box and includes a glass diffuser vessel, a 250 ml fragrance refill bottle, and six reeds.

The fragrance composition is the same.
The Black Box features a flask-shaped glass diffuser.
The Turquoise Box features a ball-shaped glass diffuser.

On average, 250 ml lasts 2–3 months depending on room size, air circulation, and how often the reeds are flipped.

Flip the reeds every few days for a more noticeable diffusion. For a softer effect, flip them less frequently.

Yes. Our products comply with EU regulations.

Our compositions are designed for refined presence rather than overpowering projection. The intensity can be adjusted by the number of reeds used and how often they are flipped.

You can explore our Olfactory Family categories to match your preference — whether you prefer clean and structured woods, warm gourmand tones, fresh coastal energy, or soft florals.

Home fragrance follows similar olfactory principles but is designed to shape an atmosphere rather than interact with skin chemistry. It focuses on spatial balance and diffusion.

We recommend using the refill with a compatible glass diffuser vessel and proper reeds for optimal performance.

Personal perfume interacts with skin chemistry. Home fragrance is designed to create spatial balance and atmosphere. Diffusion, projection, and note structure are calibrated differently. For a deeper explanation, you can read our article“The 2026 Fragrance Mood Map: From Personal Perfume to Home Atmosphere.”

Yes. Every diffuser set is presented in a structured luxury gift box, designed to feel refined and ready to offer without additional wrapping. The structured box and glass presentation make it appropriate for anniversaries, housewarmings, corporate gifts, and milestone celebrations.

Each set includes a glass diffuser vessel, a 250 ml fragrance bottle, and six reeds. The presentation box measures 225 × 235 × 105 mm and weighs approximately 600 g.

Yes. You may enter the recipient’s delivery address at checkout. Pricing information is not included in the parcel.

For bulk or corporate orders, please contact us via the Contact Page.

Kameo Privé Club is our private community for clients who wish to receive early access, curated fragrance insights, and exclusive offers.

Members receive:
– Early access to new releases
– Curated editorial fragrance content
– Private offers and previews
– A permanent 10% member privilege on all orders

No. Subscription is complimentary.

You can subscribe via the Kameo Privé Club page on our website by entering your email address.

Yes. You may unsubscribe via the link included in every email.

Yes. Our diffuser vessels are made of glass and presented in rigid gift boxes designed for reuse or recycling.

Yes. Once finished, the glass vessel can be cleaned and reused as décor or refilled.

Unopened and unused items may be returned within 14 days in accordance with EU consumer law. Please review our Refund Policy before initiating a return.

If your order arrives damaged, contact us within 48 hours with photos of the product and packaging so we can assist you promptly.

If something feels not quite right, whether the scent is not what you expected or the diffusion seems too subtle, we recommend not rushing to conclusions.

Reed diffusers adapt to room size, airflow, and placement. Before deciding, you may try:

– Flipping the reeds to refresh diffusion
– Adding additional reeds if available
– Moving the diffuser to a different area of the room
– Placing it in a smaller or more enclosed space

Often, small adjustments significantly improve performance.

If you are still unsure, please email us via our Contact Page. We are happy to guide you.

For more detailed advice, you can also read our Reed Diffuser Guide.

We typically respond within 1–2 business days.

You can reach us via the contact form on our website or by email listed in the Contact section.